Frequently Asked Questions
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for fast checkout.
Is my payment information secure?
Absolutely. We use military-grade SSL encryption and Shopify Payments to protect your data. We never store your credit card information.
Can I modify or cancel my order?
Contact us immediately at support@apexironco.com. If your order hasn't shipped yet, we can modify or cancel it.
Shipping & Delivery
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping (2-3 days) is available at checkout. All orders are processed within 24-48 hours.
Do you ship internationally?
Yes! We ship worldwide. International delivery times vary by destination (7-21 business days).
How can I track my order?
You'll receive a tracking number via email once your order ships. Use it to track your package on the carrier's website.
Returns & Exchanges
What's your return policy?
We offer a 30-day return policy. Items must be unused and in original packaging. Contact us to start a return.
How do I exchange an item?
Email us at support@apexironco.com with your order number and what you'd like to exchange. We'll handle the rest.
What if my item arrives damaged?
Contact us immediately with photos. We'll send a replacement or issue a full refund—your choice.
Products
Are your products authentic?
Yes. We source all products from verified suppliers and manufacturers. Every item is inspected before shipping.
Do you offer warranties?
Many of our products come with manufacturer warranties. Contact us for specific warranty information on any product.
Can I see product dimensions/specifications?
Yes! All product specifications are listed on individual product pages. If you need more details, contact us.
Contact & Support
How can I contact customer support?
Email us at support@apexironco.com. We respond within 24 hours (usually much faster).
Do you have a phone number?
We primarily support customers via email for faster, documented responses. Email support@apexironco.com anytime.
Still have questions? Contact us at support@apexironco.com—we're here to help!